Topic hub

Tests and assessments

Answer in brief

Many employers send a screening test before the first interview. These entries explain the common formats, what employers are measuring, and how to practice under a timer, within each test's rules.

Content reviewed November 8, 2026

What this hub covers

Customer service, retail and call center roles often start with a situational judgment test: work scenarios where you pick or rank responses. Office, finance and many graduate roles often use a timed aptitude test. Both often add a work style section. Read customer service assessment prep and aptitude test prep for the formats and a practice plan.

Check the rules first

Employers' rules for these tests differ, and many say the test must be taken on your own with no outside help. Some are proctored. Read the instructions before you start, ask the recruiter if anything is unclear, and follow the rules. Breaking a stated rule can cost you the offer.

Entries in Tests and assessments

Tests and assessments How to prepare for a customer service assessment Prepare for an online customer service assessment: the common question formats, the five skills employers measure, a worked example and a practice plan. Read the entry Tests and assessments Aptitude test prep: question types and how to practice Prepare for a pre-employment aptitude test: the main question types, a timing strategy, mental math worth knowing and a one-week practice plan. Read the entry

Continue this reading path

OphyAI profile Plans, platforms, modes and limits
Practice and delivery Topic hub
Resumes and applications Topic hub
Glossary Defined terms

Cite this entry

Best AI Interview Assistant. “Tests and assessments.” Content reviewed November 8, 2026. https://bestaiinterviewassistant.com/topics/assessments/